The Colchester Police Department is dedicated to ensuring a safe and vibrant community for the citizens and visitors of the Town of Colchester. Maintaining order, enforcing the law and providing emergency response services can sometimes place our employees in situations where conflicts or questions arise. Protecting every citizen's civil rights is of paramount importance to us as we go about safeguarding our community.
Maintaining the public's trust is crucial to our success. We take this responsibility very seriously, and have a process in place to address complaints from the public about how we accomplish the mission of community safety. We encourage community members to report improper employee conduct. These complaints will be dealt with in a prompt, open and professional manner.
Our complaint process is established to investigate concerns and complaints regarding the performance of our employees. This process helps us to determine if training or corrective action is needed. It also serves to protect employees from unwarranted criticism while properly performing their duties.
The first step in our process is to have you meet with an on duty supervisor to address your questions or concerns and to document the events that transpired. If you are unable to come to police headquarters, you can call and ask to speak to the supervisor on duty. Your concerns will be evaluated and forwarded to a Lieutenant for review. Many concerns can be resolved quickly, but some require a lengthy investigation to resolve. At the conclusion of the internal review process, you will be contacted and informed of the disposition.